Telerehabilitation / Online Physiotherapy

The use of information or communication technologies to allow you and your physiotherapist to connect via telephone, video or other remote monitoring technology to receive physiotherapy services at a distance when an in-person visit is not possible.

How it works?

Anchored Physiotherapy provides fast, direct access to clients via video or telephone consult from the privacy of your own home, workplace or gym.

Your physiotherapist is knowledgable in a variety of areas including sports injuries, pre- and post-surgery rehab, stroke rehab, pain solutions, concussions, consultations, evaluations, and exercise prescription.


All sessions are one-on-one between you and your physiotherapist, and your information is kept strictly confidential.

If it is decided by your physiotherapist that Telerehabilitation Physiotherapy is not a good fit, your money will be refunded and other options will be discussed.

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Who can benefit?

Possible scenarios or clients that may benefit from telerehabilitation physiotherapy:

  • Post surgery follow-up to review for home exercise program or progression of exercise prescription
  • Concussion symptom assessment and treatment recommendations
  • Acute low back pain recommendations to manage pain symptoms immediately
  • Assessment, education, recommendations, and exercise prescription for various aches/pains and conditions
  • Ergonomic assessments
  • Clients unable to leave their home due to transportation or physical restrictions 
  • Remote clients that would be required to travel extended distances for physiotherapy intervention

In some cases, telerehabilitation would not be recommended and an in clinic session would be more appropriate.  Your physiotherapist will inform you if this is the case with your specific situation.

Appointment Process

  1. The initial consult or assessment must be set up directly with the clinic by either calling or emailing to request an appointment.  Following your first appointment, clients are then given the option to book subsequent appointments online, if they wish to do so.  A link to our online booking portal will be provided by the clinic following your first appointment.
  2. The client must pay for the service in full prior to the appointment.  If at the time of appointment it is deemed that telerehab is not a good option, a full refund for the appointment will be provided back to the client, or the client may choose to put that fee towards a future video appointment or an in clinic appointment at a later date.
  3. Once the appointment is booked and paid, if video conferencing is requested, an email will be sent to the client with the link to the online video portal.  The client must have a computer with a webcam and an internet connection or a smart phone, but there is no requirement to download any software.  If a telephone consult is requested, the clinic will call you at the time of your scheduled appointment.
  4. For a video appointment, the client will follow the link provided in the email, follow the prompts, and then be directed to the "Waiting Room."
  5. The physiotherapist will "grab" you from the "waiting room" and start the video appointment at the time scheduled.  
  6. Clients are able to have a support person attend their appointment with them if they choose.  This is recommended if balance is an issue or they will be required to assist with your exercise program.


Appointments must be pre-paid by credit card, cash, or e-transfer.  Credit card payments will be taken over the phone by the clinic prior to your appointment.  E-transfers can be directed to [email protected] and the password recommendation will be provided over the phone when scheduling the appointment.

At this time, many insurance companies are not reimbursing telerehabilitation physiotherapy services.  

At Anchored Physiotherapy, we believe this is a cost/time effect and viable option for many clients and feel they are just as effective as in person visits in many situations, as the education and exercise prescribed during your video appointment will provide you with valuable education and exercise prescription that will empower you to take an active role in your physical health and well being.  We will continue to connect with insurance companies in hopes that one day this service will be covered the same as in person visits.

About the Video Portal

Simple and convenient to use

See your physiotherapist from anywhere, just click the personalized room link sent to you via email to join them for a video call once you have scheduled an appointment.

No downloads or accounts

No need to download software or create an account. Just use a browser on a computer or device with a camera and microphone.

Private and secure

All data is encrypted, your sessions are anonymous, and none of your information is stored. 

Client FAQ and Links